We are delighted to announce our partnership with the Institute of Customer Services, a move that underpins our commitment to delivering world class, customer focused environments for our clients and their employees.
As part of the membership, we will gain access to the Institute’s bi-annual UK Customer Satisfaction Index, as well as annual research on key topics, strategies and challenges relating to customer service. Practical training, benchmarking and measurement tools are also a part of the membership, supporting our people and organisational development strategies.
Jonathan Levine, Axis Group Chief Executive, talks about customer expectations: “Transactional relationships have become a thing of the past, with customers now expecting the utmost in communication, convenience, speed and value throughout the customer journey.
Dedication to customer service from senior management through to the security officers, cleaning and front-of-house employees is a key business strategy for the Group. The resources and strategic support this new membership provides will help us to stay ahead of the curve in an environment where success is determined by customer experience more than ever before.”
Founded in 1996, the Institute is the independent body for customer service with the primary purpose of helping members improve service performance and professionalism.