Employee of the Month - Lina Rodrigues and Lucia Bukova

Congratulations to Lina and Lucia for winning January Employee of the Month!

Lina and Lucia have worked at the barrister Chambers for the past 2 years and have made a really positive impact on site. They both joined at the time when the reception had just been refurbished and they have worked with our client to ensure that the visitors arriving at the Chambers have a really positive experience and received the highest level of service, from welcome and visitor’s journey, through to the refreshments provision, through to lunches and AV support.

Their manager commented:

“Recently, due to the ongoing pandemic, the Chambers moved their operations to the virtual environment, where possible, and Lina and Lucia have played a very important role in this process, working very flexibly to support the clients. They have approached the lockdown challenge with positivity and resilience, adapting to working from home and answering all switchboard calls remotely. This ensured that the clients continue to receive a seamless service and that the pressure has been taken off the Clerks Team”.

Our client added:

“I am delighted that both employees have managed the transition to working from home effectively and with good grace and good humour. They are running a virtual “front desk” under testing circumstances. It has taken the pressure off our clerking team and allows us to present our usual efficient and professional to our clients despite covid-19. Not all chambers have been able to do this, so I am very pleased that we have been able to make it work whilst lockdown is in place”

The support, flexibility and positive approach shown by Lina and Lucia has enabled the Chambers to continue to provide their clients with the same, high level of service they have become accustomed to, even during the pandemic and lockdown.

#awards #acuitypeople #employeeofthemonth #customerserviceexcellence

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