Acuity, the Axis Group’s front-of-house services division, has been awarded the 2016 ‘Highest Net Promoter Score of Soft FM Services Provider’ award at BNP Paribas Real Estate’s inaugural Supplier Forum dinner.
The awards, which took place on the 23rd November in the City of London, were held to celebrate and recognise the performance and achievements of BNP Paribas Real Estate’s service partners and was the culmination of their 2016 supplier relationship management (SRM) programme.
The SRM programme requires all service partners – including Acuity – to engage with BNP Paribas Real Estate in a quarterly satisfaction survey, with the results generating a Net Promoter Score for each company. Acuity currently provides reception management services at ten properties for BNP Paribas Real Estate, and achieved a Net Promoter Score of 100% during 2016.
Accepting the award, Neil Ames, Managing Director of Acuity, says he is extremely pleased and proud to receive this prestigious award: “Acuity is a relatively young company and to achieve a higher Net Promoter Score than our more established competitors, as well as companies from other soft services disciplines, is an incredible achievement.”
Chiara Di Rienzo, Acuity’s Operations Director, sees the award as important recognition of the professionalism, energy and enthusiasm of Acuity’s Account Managers and Reception Teams: “Everyone at Acuity has contributed towards this success,” she says, “and my sincere thanks go to all for their commitment, and for being formidable brand ambassadors for both Acuity and BNP Paribas Real Estate.”