Acuity is providing reception, concierge and event support services at Broadgate Quarter, to further enhance front-of-house professionalism through employee training and management support.
The flagship property, managed by global investment firm Blackstone Property Management, provides 460,000 sq. ft of office space and is positioned between London’s key business and cultural districts. It has two reception areas managed by four Acuity employees, who are responsible for ensuring a highly-professional welcome to corporate clients, event management and the smooth running of a busy site that welcomes between 3,000 and 5,500 people every day.
Mark Dewhirst, Building Manager at Broadgate Quarter, says that a great deal is expected from the team:
“It is an extremely busy reception and we expect a five-star service. If the team are not happy, that is mirrored to the people they greet and so it was very important to us that they are well looked after,” he says.
“The Acuity Directors are genuinely passionate about what Acuity can do for its employees, and this shone through in the proposal. The tender decision was given to the team, who agreed Acuity was going to provide more training and personal development opportunities.”
The tailored learning and development for the team includes bespoke training programmes featuring classroom-based learning, at work training, mentoring and e-learning. Annual targets for each employee have been set to encourage motivation and performance, as well as help employees to realise career aspirations.
Acuity has also designed new uniforms for the team. “Their ideas were spot on, complementing our brand and corporate without being too rigid,” adds Mark.
The team at Broadgate Quarter are also responsible for events, which can include food pop-ups, televised sports screenings, and seasonal activities. Acuity has provided additional training to support the smooth running of these events.
“Overall, we’re more than happy with the high levels of management support that we are receiving from the Acuity team. This in turn is helping us to provide the best possible service to our tenants.”