Acuity, the front of house service provider, has been shortlisted for the PFM Awards 2019 for its Partners in Training and Development category for its work with the British Medical Association.
Acuity has been shortlisted by PFM for Partners in Training and Development for its work with the British Medical Association (BMA). Acuity reviewed the existing security and reception provision as part of its consultancy service and designed a new Front of House team structure that would achieve the BMA’s vision of having a truly integrated security and reception team.
Following Acuity’s Diagnostic Service Audit, a roadmap was devised to integrate the two service functions, and fundamental to the success of this was employee engagement and training. Bespoke training solutions were created for security and reception teams at the BMA by Acuity including: Change Management and One Team Approach training sessions.
Comprehensive Coaching & Leadership Training was given to the newly appointed front of house manager and the Security team was given training to elevate the customer service levels to a five star service standard.
Equipped and empowered by training, everyone within the team has embraced both the change and their new roles, says Chiara Di Rienzo, Acuity Director: “The team is now highly trained, they are motivated and proud of their contribution to the smooth running of the BMA. The team provides a world class welcome to the BMA’s members, tenant, visitors and conference delegates whilst ensuring a safe and secure environment, and we are very proud to be able to deliver this level of auditing and training to achieve this.”
The PFM Awards will be announced 6th November