Acuity seeks to only employ people who share our passion for delivering outstanding customer service and embrace our culture of transparency and continuous improvement. We believe we have a responsibility to equip our employees with the skills required to enhance their performance in their current role and where desired, to progress their careers with Acuity. It is for this reason that we place immense importance on training and mentoring. In addition to improving performance, regular training and on-going mentoring will increase staff retention, as it results in our employees feeling valued and enables them to forge a rewarding career at Acuity,

Acuity’s learning and development strategy provides each employee with a structured training program that is tailored to reflect the individual employee’s training needs and career aspirations. 


1) Core training for new starters – Year 1 of employment;

2) Development training – Subsequent years of employment;
3) Leadership training – for those seeking career development;
4) E-Learning modules, Focus of the month toolbox modules and masterclasses.

Training is delivered through a combination of the Acuity Training Academy, specialist external training partners and our site-based training champions.

Front of House / Reception Training