Acuity can conduct a comprehensive audit of your existing front of house operation, following which we will provide you with a detailed report of our findings along with recommendations for service improvements and efficiencies.
Following the audit, we can project manage the implementation of any agreed service refinements, to ensure that your new guest experience is in line with industry best practice, whilst at the same time positively reflecting your corporate values and brand.
We can also conduct a gap analysis of your front of house team and then design and deliver learning & development programmes to equip them with the skills to be able to deliver a world class reception service.
Should new team members need to be recruited, we can also manage this process for you, utilising our contacts and expertise to attract and identify candidates that are not only suitable for the role but also a good cultural fit for your organisation.
Once the new service is in place and the reception team are fully trained, we can conduct ongoing mystery visitor audits to ensure that the agreed service standards are being maintained. We can also provide continued guidance and advice to ensure that the service remains relevant to your needs and can be benchmarked against the very best.