CAREERS
Acuity is always seeking committed and talented individuals who have a passion for service and a commitment to excellence.
Join The Team
We pride ourselves on rewarding success, promoting from within wherever possible, and helping our employees reach their full potential.
Our learning and development strategy includes a combination of classroom training, on-the-job training, coaching, and structured appraisal processes to help equip our people with the skills required to succeed.
If you embrace our mission statement: “To enhance the customer experience with every interaction” and would like a career in front-of-house services, take a look at available roles below or send your CV to recruiting@acuity-services.co.uk.
Customer Experience Manager
Hours: 45 per week
Location: City of London
Salary: Competitive
We are looking for an energetic leader with a real passion for customer service excellence and people development for an exciting role based at a contemporary city of London site.
Are you:
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A leader with a genuine passion for customer service excellence and people development;
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A professional with excellent customer care skills and attention to detail;
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A solution-oriented thinker;
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Proactive and innovative in your work ethic.
Previous experience:
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Has held a management role in a 5-star hotel or members club for at least 2 years;
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Excellent customer care skills;
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Experience in successfully leading and executing projects;
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Experience in developing a strong sense of community – examples of engagement with clients, occupiers and local businesses;
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Adept at using marketing and social media tools.
Join an award-winning provider of reception and concierge services. Be part of a great place to work at one of our prestigious clients' multi-tenanted buildings.
CUSTOMER SERVICE EXCELLENCE
A personalised approach has never been more important in today's new normal. Guidance from a distance giving occupiers a warm welcome; all information, safety measures, implementation, and simple introduction of new booking systems and procedures has to be individually tailored as every person has a different approach to the new situation. This tailoring, compassion, care, reassurance, and creating the best possible space for each person is what I call excellence.
— Anastasia Stutz, Reception Manager