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CAREERS

Acuity is always seeking committed and talented individuals who have a passion for service and a commitment to excellence.

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Join The Team

We pride ourselves on rewarding success, promoting from within wherever possible, and helping our employees reach their full potential.

 

Our learning and development strategy includes a combination of classroom training, on-the-job training, coaching, and structured appraisal processes to help equip our people with the skills required to succeed.

If you embrace our mission statement: “To enhance the customer experience with every interaction” and would like a career in front-of-house services, take a look at available roles below or send your CV to recruiting@acuity-services.co.uk.

Customer Experience Manager

Hours: 45 per week

Location: City of London

Salary: Competitive

We are looking for an energetic leader with a real passion for customer service excellence and people development for an exciting role based at a contemporary city of London site.

Are you:

  • A leader with a genuine passion for customer service excellence and people development;

  • A professional with excellent customer care skills and attention to detail;

  • A solution-oriented thinker;

  • Proactive and innovative in your work ethic.

Previous experience:

  • Has held a management role in a 5-star hotel or members club for at least 2 years;

  • Excellent customer care skills;

  • Experience in successfully leading and executing projects;

  • Experience in developing a strong sense of community – examples of engagement with clients, occupiers and local businesses;

  • Adept at using marketing and social media tools.​​

Join an award-winning provider of reception and concierge services. Be part of a great place to work at one of our prestigious clients' multi-tenanted buildings.

CUSTOMER SERVICE EXCELLENCE

A personalised approach has never been more important in today's new normal. Guidance from a distance giving occupiers a warm welcome; all information, safety measures, implementation, and simple introduction of new booking systems and procedures has to be individually tailored as every person has a different approach to the new situation. This tailoring, compassion, care, reassurance, and creating the best possible space for each person is what I call excellence.

— Anastasia Stutz, Reception Manager

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