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Welcome to Acuity

Provider of five-star front of house services

Acuity’s success has been built upon open and transparent partnerships with our clients, employees and other partners.  Every aspect of our front of house service is tailored to meet the precise operational requirements of our clients and importantly, to also reflect their corporate culture, values and brand.

 

Ultimately, our promise is to not only deliver a world class front of house service but also to act in the capacity of brand ambassadors for your business.

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The Institute of Customer Service UK Customer Satisfaction Awards Winner 2020
PFM Awards Winner 2019
Acuiy is a Living Wage Employer

Fully Managed Front of House & Concierge Services

Acuity reception teams take ownership of a client’s reception area providing a world-class visitor journey that is tailored to meet specific client requirements and is aligned with their brand standards.

Meeting Room & Business Lounge Management 

Acuity is able to manage the booking and set-up/breakdown of client meeting rooms. This can either be managed as a value-added service by the front of house receptionist, or by a person dedicated to this role.

Temporary Receptionist Assignments

Acuity provides professional  receptionists for a variety of  concierge and reception roles. Our candidates are highly adaptable, skilled and trained to deliver the highest standards of service.

Front of House Consultancy

Acuity can deliver a detailed evaluation of your current front of house service through our service audit and mystery audit; implementing improvements that will enhance your front of house operation.  

Lobby Ambassador Service

An Acuity Lobby Ambassador is a hybrid Receptionist/Front of House Security Officer role. 

Front of House Training

Acuity can deliver a range of specialist training courses that have been designed to equip all members of your wider front-of-house team with the skills and techniques required to deliver five-star hotel-style customer service. Our L&D professionals can also provide follow-up visits to your premises, to measure the impact of this training and provide additional guidance and training as required.

 

Services

WHAT CUSTOMERS SAY

“What a breath of fresh air Acuity is for the industry. The management support has been excellent, the vast improvement with the site team clearly shows this. They are structured, well organised and driven, with a clear strategy on continuous improvement. What I find most pleasing, is that we work together as a partnership, setting realistic objectives/targets.”

 

— BNP Paribas Real Estate

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Get In Contact

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Our Address

361-373 City Road, London, EC1V 1LR

​Email: info@acuity-services.co.uk

Tel:  020 7520 2100

 

CONTACT US

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T: 020 7520 2100

Registered Office: Ground Floor Suite, River House, Maidstone Road, Sidcup, Kent, DA14 5RH

Registered in England No: 02933907