Welcome to Acuity
London's five-star front of house service
Our principle service is the provision of front of house personnel within corporate offices and multi-let commercial properties.
We take full ownership of our clients' reception lobbies and consistently deliver a five-star welcome to occupiers and their guests.
About Acuity Services
Acuity is a provider of front of house management services which can be delivered in both corporate and residential environments. Every aspect of our service is tailored to reflect our clients’ precise requirements, brand and corporate culture.
Our business is built on strong relationships and partnerships. These are formulated and maintained with our employees, suppliers, clients, service partners and the occupiers of a property.
We commit time to these relationships, operate in a transparent manner and strive to ensure that all partners benefit from an association with Acuity.
Fully Managed Front of House & Concierge Services
Acuity reception teams take ownership of a client’s reception area providing a world-class visitor journey that is tailored to meet specific client requirements and is aligned with their brand standards. Our highly experienced management teams support both our clients and employees to ensure continuous improvement.
Front of House Training
Acuity employees receive varied and extensive reception training in order that they are able to deliver the Acuity commitment of 'enhancing the customer experience with every interaction'. Our learning and development professionals can also design and deliver training programmes for in-house reception teams on a consultancy basis.
Front of House Consultancy
Acuity can deliver a detailed evaluation of your current front of house service through our service audit and mystery audit; implementing improvements that will enhance your front of house operation. Alternatively let us bring our expertise to elements of your reception service such as visitor management, concierge service or facilities support.
Lobby Ambassador Service
The Acuity Lobby Ambassador service can either be a stand-alone service, or one that complements our reception service.
An Acuity Lobby Ambassador is a hybrid Receptionist/Front of House Security Officer role. Lobby Ambassadors are generally deployed in the reception area of a property, positioned either behind a reception desk, a podium, or standing in the lobby.
Neil Ames & Chiara Di Rienzo co-founded Acuity in 2013. Their different backgrounds and areas of expertise complement each other perfectly and are the foundations upon which the success of Acuity has been built.
All team members embrace our mission statement:
“To enhance the customer experience with every interaction.”
Acuity's high account manager/employee ratio ensures each team member receives regular and meaningful management support, guidance and coaching. Our account managers also get to spend more time with our clients to understand their evolving requirements.
We pride ourselves on rewarding success, promoting from within wherever possible and helping our employees reach their full potential.
Our learning and development strategy which includes a combination of classroom training, on the job training, coaching and structured appraisal processes, helps equip our people with the skills required to succeed.
Our people all possess a true passion for customer service, they are immaculately presented and have an inherent ability to anticipate a guest's needs.
Our people enjoy a market leading employee benefits package, a monthly recognition programme that rewards excellence, and regular team social events.
The way we look after our employees is important to us and we are proud that our efforts in this area have resulted in high levels of employee performance, engagement and retention.
Chiara Di Rienzo,
Chiara Di Rienzo has 19 years of experience in managing front of house operations for 5-star hotels and corporate environments. Chiara co-founded Acuity in 2013 with a vision to bringing high-end hotels’ front of house standards to the corporate sector in London.
As a consultant, she enjoys helping companies to bring their brand into life, designing frameworks and creating a culture where colleagues put internal and external customers at the heart of what they do.
Neil has over 28 years’ experience providing soft services to discerning corporate clients from a range of business sectors. Neil’s background includes both operational and commercial roles in a senior capacity.
We are Recruiting
Acuity is always seeking committed and talented individuals who have a passion for service and a commitment to excellence. In return you can expect:
Training & development
Life / work balance
If you would like a career in front of house
services, email your CV to: